RETURN & REFUND
Hey Girl, we understand that sometimes it doesn’t work out. No worries, you are eligible for a return!
Returns must be requested within 14 days of receiving your items. Please allow 5 to 7 working days to process your refund after we’ve received the items. All return fees are payable by the customer.
In general, we have two warehouses based in the United States and Australia. Before you return item(z) please contact us to start the return process.
We do not accept returns on the following items:
- Sale category items
- Accessories & Jewelleries
All products must be returned;
- Unworn & unwashed & unused & re-sellable condition.
- Tags attached
- Free from makeup and fake tan
-Free from any scent of deodorant, perfume, or washing powder.
-With original packing.
PLEASE BE VERY CAREFUL WHEN TRYING ON CLOTHES, MAKE SURE NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE OUR CRITERIA IT WILL BE SENT BACK TO YOU.
Please keep this in mind, we do not issue refunds unless the item sent is deemed as having a manufacturing issue/defect.
Orders with sizing issues will only be subject to a store credit if August Lemonade is at fault.
If you think you have received a faulty or incorrect item, please contact us within 7 days via our contact page with all faults and digital images of the issues found. We are responsible to replace goods in the case of a manufacturing fault.
August Lemonade reserves the right to determine the genuine faults in the items sent. August Lemonade does not accept returns on items with defects from general wear and tear.
Please note that once we ship the items from our warehouse, we have no control over them and cannot alter or change anything. Therefore please make sure before ordering that you’re providing us with the correct address.
August Lemonade will not be responsible for any delivery problems due to the wrong address.
Please ensure that you enter your correct address including your Apartment/Unit/House number (if applicable). In case you move out or change your current address to the new one, please get in touch with your post office to redirect the package delivery to the new address.
August Lemonade does not take any responsibility for changes in address after the package has been processed and shipped from our premises. However, you can contact us within 4 hours of placing the order to make any changes to the order.
August Lemonade will not take any responsibility for lost or stolen packages in the destination country. If the tracking details show that the package has been ‘DELIVERED’ but you haven’t received it, we would suggest that you file an investigation with your local post office as soon as possible. We will do whatever we can to locate your package but in the end, it is your local distribution center’s or local post office’s job to ensure the delivery of the package to you successfully.
If your tracking number does not show any current updates for 45 Days, please contact us at:
We are responsible to issue you a full refund, this is not applicable for orders with changed/wrong addresses or addresses with missing information, also if we send you the faulty items or with the wrong size, we will issue a full refund to you, otherwise, the original shipping fee will be deducted.